Ordering Information and Policies

Secure Online Ordering - This is the fastest and most convenient way to place your order. I recommend that you order this way as it gives me a reference when checking to make sure all orders have been completed. There is also less chance of a mistake being made on the address.
Domestic orders only. We do accept orders to military addresses.
Phone - Call toll free 1-888-867-8695
Payment Options - We accept Mastercard, Visa, Paypal, American Express, bank or check cards and money orders. Please call or email for orders to be paid with Paypal or money order. Tell me what items you want and the zip code where it is to be mailed. I will email the total to you for a money order or send a Paypal invoice via email.
Paypal users PLEASE NOTE: Shipping has to be invoiced separately. An emailed invoice will follow within a few days to cover shipping and insurance fees. You can refuse the invoice which will let me know to refund your subtotal.
Shipping Fees will be added unless otherwise noted- We choose the cheapest method possible. Most orders are very light and will be shipped via USPS. You should receive a shipping notification via email when it has been shipped. To save you money, we add shipping fees after we calculate it based on weight and distance. Shipping fees won't show up in the shopping cart or the emailed receipt. We will send you a new receipt with the order.
As our website continues to grow with new products that vary so much in size and weight, there is no way for our shopping cart to calculate shipping without overcharging some customers. At the expense of some sales, we have eliminated shipping fees from our shopping cart so that we can offer you the best price possible on shipping. Every sale is unique and I think it is only fair that we take the time to find the cheapest method possible based on weight, distance and any fees incurred. I personally pack up every order. I then weigh it and figure out what is the cheapest method that will get it to you in a timely manner. I then add that to the subtotal and charge your card using our store credit card machine.
You do have the ability to approve shipping fees before we process your order. Here are ways:
1. Call your order in and let us know that you want to approve the total before shipping.

2. Complete your online order and leave a note in the shopping cart letting me know that you want to approve the total.

3. Pay via Paypal and watch for the shipping invoice via email. Pay it to complete the transaction or refuse it to receive a refund for the subtotal.

I am a frugal shopper. I do not like paying to ship things that I want or need. I think most people feel the same way. This is why I insist on calculating it myself even though I sometimes lose sales over it.

Please note: Small orders of one or 2 items often seem to have high shipping rates. Most of our orders are shipped insured Priority Mail which starts out at $7.50. I will send very lightweight orders via First Class mail.

Insurance - All domestic orders include insurance against loss or damage. Please keep all packing materials which may be required for our claim.
Shipping time - Orders normally mail out in 1 or 2 business days. However, if your item isn't in stock, there may be a delay in shipping. You can leave a note in the shopping cart if there is a crucial delivery date (birthday, wedding etc...). I can let you know if it's possible for me to get it to you by then.
Rush orders - There is a $15.00 fee for rush orders. This means I will ship your order out that day but it does not speed up the time it takes for delivery.
Privacy Policy - Customer information is never give, sold or traded with other companies.
Security - We treat your security as if it were our own. Credit card information is collected using SSL. We do not store customer payment information on our computers. Receipts do not include your credit card information just in case your order was lost or stolen. We definitely understand why some customers may choose to call in their order and / or pay with a money order so we will gladly work with you on this.
Minimum order policy - orders have a $15.00 minimum subtotal. Please do not call to try to place a small order. I will not accept them.
Refused Orders - Customers that refuse orders will be charged for shipping charges for the delivery and the return.
Return Policy - If for any reason you are not satisfied with your purchase, we will exchange it or refund your money minus shipping and handling fees up to 30 days from the delivery date.

Sale items, books, CDs, cassettes, herbal products, custom designs and earrings can not be returned. This guarantee is good for up to 30 days after we receive the order. We do not refund shipping fees unless we make a mistake or the item is defective. All returns must have prior authorization. Items returned must be returned in new condition. We reserve the right to refuse any return that we feel has not been in compliance with our policy.

Quality - Allegheny Candles is a family owned and operated business in DuBois Pennsylvania. We are committed to quality. Our candles are handmade from the finest materials possible. Our candles are not mass produced. We do use additives to increase the quality of our candles (with the exception of our natural soy candle and bayberry line). Because scents and colors will diminish over time, we keep a small inventory so that you can be sure of receiving the best possible quality. We do not use lead wicks.
We also handcraft the following products: altars, gemstone runes, ouija boards, Magick eye oracle game, wooden books, aromatherapy soaps and products and ritual oils. We feel it is important for spiritual tools to be made with positive energy and intention. Our other products are primarily American made with the exception of the incense, tapestries, chimes (India... known for it's spiritual wisdom) and feng shui products (China... where feng shui was created). If you have any questions about any of our products, their origins or quality, please feel free to contact us.
We use many of these products ourselves and carry them in our mystical shoppe. We have the experience and understanding to answer any questions you might have.
Quality and affordability are very important to us. We strive to offer you the best of both.
Candle Safety - There has been quite a bit of bad publicity on candle burning. We do not use lead core wicks which is the primary concern of those studies. This does not mean that you cannot be harmed from candle soot. People with asthma or other breathing disorders, should not burn candles or incense.
Wicking (produced in the USA)
I am making the transition from paraffin to soy wax. Most of our jar candles are soy. If you want to know, just put a note in the comments section of the shopping cart. If your choices are not yet available in soy, I will let you know.
cake - paper core
soy, votives & jars - cotton
gel candles - paper core
Disclaimer - Allegheny Candles cannot be held responsible for accidents, injuries or problems involving any of our products. None of our products or suggestions should ever replace professional advise. If you experience any allergic reactions or irritation to our candles, bath products, herbs, oils or incense, discontinue use immediately.